Question 1

When should I file a claim, what information is needed, and how long does it take?

Accepted Answer

Click on document below to find when to file a claim and more!

Hospital Indemnity

Critical Illness

Accident Insurance

Question 2

How do I file a claim for one of my voluntary benefits?

Accepted Answer

Log in at Standard.com 
After logging in, go to the Accident, Critical Illness/Specified Disease, or Hospital Indemnity Benefits section and click Get Started. 
This will take you to the Claims page. Under Start a New Claim, choose the insurance that applies to your claim and follow the instructions.

❔  Don't have an account? You'll need to create an account to file your claim and log in.

Question 3

How do I create an account with the Standard?

Accepted Answer

Click here to create an account and log in.

Question 4

Who should I call with questions about my claim?

Accepted Answer

For general questions about the insurance plans, you can call the benefit's support center at: 866-521-2299If you have already submitted a claim, please call the Standard's Customer Service toll-free number 800.634.1743. The customer service representatives are available to assist Monday through Friday at one of the tie zone's below: 8 am - 7pm Central9am - 8pm Eastern6am - 5pm Pacific7am - 6pm MountainYou can also check the status of your claim online at standard.com

Question 5

When am I eligible to enroll in benefits?

Accepted Answer

All full-time employees eligible for ABC’s benefits, must enroll within the first 30 days of hire date.  Coverage will begin on the first day of the month following the employer eligibility waiting period.

Question 6

When can I make changes to my benefits?

Accepted Answer

You are able to make changes to your benefits if you experience a qualifying life event or during open enrollment. 
​
A qualifying life event includes: marriage, divorce, birth, adoption, death or dependent gain or loss of coverage. 
You must enroll within 30 days from the start of your event.

Question 7

What if I am currently experiencing a medical issue and have an active claim with a supplemental company?

Accepted Answer

The benefits would only pay out on a diagnosis after the effective date of coverage. You can continue your current supplemental coverage and apply for The Standard without any concern for denial because of the Guaranteed Issue.

Question 8

Will I be subject to medical questions if I decide to enroll at open enrollment vs time of hire when no questions are required?

Accepted Answer

All plans are Guaranteed Issue during OE and New Hire, meaning they do not require any medical questions.

Question 9

Are these benefits pre or post tax?

Accepted Answer

They are all Post Tax benefits.

Question 10

Do I get the Health Screening Benefit for each plan enrolled in?

Accepted Answer

The Health Maintenance benefit will be paid per plan enrolled in, per covered member. Only one claim form is needed and it will generate the benefits on all enrolled plans. This also applies to covered dependents. 
**Examples**
- I am enrolled in Hospital and Critical Illness. I complete one of 22 covered screenings and submit my claim form. If approved, Standard will pay $50 for my enrollment in Hospital and an additional $50 for enrollment in Critical Illness. 
- My spouse and dependent child receives a covered screening and the I have family tier coverage on Accident, Hospital and Critical Illness. After submitting my spouse's claim, my child's claim and my own claim, In addition to receiving benefits for all plans, both dependents would also receive their Health Maintenance Screening benefits for all 3 plans.

Call to Enroll:
866-521-2299

FAQ's

When should I file a claim, what information is needed, and how long does it take?

How do I file a claim for one of my voluntary benefits?

How do I create an account with the Standard?

Who should I call with questions about my claim?

When am I eligible to enroll in benefits?

When can I make changes to my benefits?

What if I am currently experiencing a medical issue and have an active claim with a supplemental company?

Will I be subject to medical questions if I decide to enroll at open enrollment vs time of hire when no questions are required?

Are these benefits pre or post tax?

Do I get the Health Screening Benefit for each plan enrolled in?

Call to Enroll: 866-521-2299

FAQ's

When should I file a claim, what information is needed, and how long does it take?

How do I file a claim for one of my voluntary benefits?

How do I create an account with the Standard?

Who should I call with questions about my claim?

When am I eligible to enroll in benefits?

When can I make changes to my benefits?

What if I am currently experiencing a medical issue and have an active claim with a supplemental company?

Will I be subject to medical questions if I decide to enroll at open enrollment vs time of hire when no questions are required?

Are these benefits pre or post tax?

Do I get the Health Screening Benefit for each plan enrolled in?

Call to Enroll:
866-521-2299